Terms & Conditions

Terms and Conditions are subject to change at any time, without prior notice. For the latest version on these Conditions please see it online on our Website. These Conditions can be saved electronically or printed by all users of our Website. By placing an order, you accept our terms and conditions as listed. The following terms and conditions will be applied to all orders from our SAPHROUGE DESIGNS SHOP:
Last updated: January, 2023
1. Pricing and payment terms
2. Shipping & Delivery
3. Returns & exchanges
4. Product Information
Copy Rights

1. Pricing and payment terms
I. We reserve the right, without prior notice, to discontinue products or change prices on products;
II. Prices always refer to a single unit and GST is not included in the price. Legal tax and fees must be subsequently added to the price;
III. Price do not include shipping or assembly service;
IV. Specifically, on Upholstery items, the price includes the standard fabric specified on purchase;
V. Standard packaging is included on the price. If specific packaging is required, it will be charged accordingly.
VI. All special campaigns have an expired date. For each special campaign, there are always specific conditions applied;
VII. All registered accounts are confirmed as a part of our Trade Account Program, upon a received email with confirmation;
VIII. User must provide valid company details such as: Billing name, Billing address, GST number (company registration number or resale certificate number), in order to open a Trade Account at Saphrouge Designs Shop;
IX. Orders will require a 100% deposit, since all products available in our Online Store are in stock; If a product runs out of stock, Saphrouge Designs Shop will be able to produce new products in a production lead time of 6-8 weeks;
X. Payments can be proceeded with PayPal, Visa, Discover, Maestro, Mastercard or American Express. A wire transfer is also accepted and data for payments (in AUD $ Australian dollars) is listed below and a confirmation (receipt) is required when a wire is proceeded:

How to Pay:

EFT Bank Transfer Westpac Bank

Account Name: Saphrouge Designs Pty Ltd

BSB: 032-361

Account Number:597005

Reference Number: Found on quote

XI. All pieces are the property of Saphrouge Designs until payment in full is received.

2. Shipping & Delivery
I. All the transports must be handled by the client:
• Client can pick up directly from Saphrouge Designs’ warehouse (GST amount added for that option);
• Or coordinate pick up with a Portuguese carrier.
II. All products are carefully packed and inspected prior to shipment.
III. According to the European Union regulations, any shipment of products outside of the European community requires the issuance of an export document (DU).
IV. Saphrouge Designs reserves the right to apply a warehouse fee, when storage of the goods purchased exceed 2 weeks without any prior agreement; Upon completion, an additional storage fee of 120€/m3 per week will be charged to any stored merchandise if the invoice balance is not fully paid and shipping arrangements have not been made within 4 weeks from the date the goods are received in our warehouse. This fee will be cumulative until the remaining amount (invoice balance and storage fees) is fully paid and shipping arrangements have been made.
V. Saphrouge Designs is not responsible for damages caused by handling, loading or unloading by people acting on behalf of the customer. Also, for any loss or damage in transit. Should visible or concealed damage occur in transit, immediately notify the delivering carrier with initial notification of intent to file a claim.

3. Returns & exchanges
I. Should the article received fail your expectations in any way, please provide written claim to our email [email protected] within the first 48 hours after reception. Photographic evidence supporting your allegation must be also sent. Upon confirmation of any defect, Saphrouge Designs Shop compromises to replace the defective part/piece integrally, within a period agreed with the client. The defective part/piece must be received by Saphrouge Designs in its original package before any replacement can be send;
II. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used item(s) cannot be returned unless defective.
III. On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Please be sure to enclose the return section of the packing slip with your item(s).
IV. There are no warranties with our products. When issues arise, Saphrouge Designs, reserves the right to determine whether a replacement or repair is most appropriate.
V. After the email reception, the package should be delivered within 14 days.
VI. After the reception of the returned items, the refund should not exceed 14 days.

4. Product Information
I. Saphrouge Designs is free to commit any design changes without prior notice. Images on the catalogue or website may vary from the final product. We work every day to enhance our product’s quality, aesthetics, usability, and reliability;
II. Many finishes are applied by hand and may vary in colour, tone and character. While Saphrouge Designs will make every effort to match the finishes, no guarantee can be made of an exact match. Saphrouge Designs does not guarantee finishes against fading and oxidizing throughout the years. Variations in colour and veining are inherent in stone and wood and considered to be part of the natural beauty of the material.
Product Customization
III. Saphrouge Designs reserves the right to upcharge any product with a different finish from our standards;
IV. Saphrouge Designs only accept standard products’ orders from our original catalogue.
Clean and Care
V. Iron, stainless steel and Aluminium – Use a clean, soft cloth and wipe gently your lamp. Solid metal bases can be polished with lemon oil.
VI. Brass – Brass bases are lacquered to prevent tarnishing; therefore, using a brass cleaner is not necessary. To maintain the finish, use a clean, soft cloth to wipe your lamp.
VII. Lacquered – Colours Use a clean, soft cloth to wipe your lamp. You may also dampen the cloth with a mild solution of soapy water. Rinse thoroughly with a white cloth dipped in clean water.
VIII. Marble – Use a clean cloth and wipe the stone. You may also dampen the cloth with a mild solution of soapy water.

COPY RIGHTS
All rights reserved. No part of Saphrouge Designs design pieces may be reproduced, distributed, or transmitted in any form or by any means, including prototyping, 3D drawings, or other electronic or mechanical methods, without the prior written permission of the brand, except non-commercial uses permitted by copyright law. For permission requests, write to the brand, addressed “Attention: Copy Right permission,” at [email protected].