FAQs
Frequently Asked Questions
What is your returns policy?
Please inspect your order immediately upon delivery. If there is a delivery problem with your order, contact us within 48 hours upon received, at [email protected]. You may also contact us at [email protected], if you receive a damaged, defective or incorrect item and our Customer Care Department will contact you directly in approximately 3 business days in order to provide the best solution for your case. Items in perfect conditions are non-refundable. Exceptions must be approved by our customer care department
How do I return my order?
Please contact us at [email protected] and our customer care department will contact you directly in approximately 3 business days in order to provide the best solution for your case. Our opening hours are Monday to Friday from 9AM to 5PM Sydney, Australia local time. For returns please see our Returns & Exchanges page.
Orders
How can I track my order?
You will receive an email notification when your item is ready for dispatch containing your unique tracking number or a link to the courier’s tracking page/contact information. Your tracking information will be updated after your order has been collected from our warehouse and through the delivery process. If you need further assistance with your order’s delivery please do not hesitate to contact our Customer Care Department on 1800 448 889 or email us to [email protected].
Our opening hours are Monday to Friday from 9AM to 5PM Sydney, Australia local time.
How do I cancel or change my order?
Please contact us at [email protected] and our Customer Care Department will contact you directly in approximately 3 business days in order to provide the best solution for your case. Our opening hours are Monday to Friday 9AM to 5PM Sydeny, Australia local time.
Payment
What kind of credit card payments do you accept?
We accept Visa and MasterCard.
What other payment options are available?
PayPal and Wire Transfer.
Do you have a minimum order policy?
No, we don’t. Clients may order only one single product.
Promotions & Sales
How do your Discount Codes work?
Simply enter the Saphrouge Designs coupon code in your shopping cart at checkout. Your cart will update with the promotion specific to your code. Offers are generally valid on regular priced, in-stock merchandise only; not valid on special orders or previous orders. Offers may not be combined with any other discount offer or mark-down pricing. Please check the Terms and Conditions specific to your code. For more information, contact our Customer Service Department at 1800 448 889 or [email protected].
How does your sale pricing work?
Sale pricing is listed online and it is valid only through the dates displayed on product pages. Please note that quantities may be limited, and that offers are goods only in stock. Sale pricing is first come, first served, and no rain-checks will be issued. The pricing is not valid on special orders, previous orders or with other coupons or discounts. Other restrictions may apply.
Personal Information
Is my personal information kept confidential?
The information we learn from our customers helps us personalize and continually improve your Saphrouge Designs Online Shop experience. We will keep your information confidential and it will only be used from our company’s marketing team and tools in order to improve your experience with us.
Shipping & Delivery
How are the shipping costs calculated?
Saphrouge Designs shipping charges are based on the size, weight and final delivery of the product ordered. For more information, contact our Customer Service Department at 1800 448 889 or [email protected]
When will I receive my order?
The delivery time is between 3 and 9 weeks depending on the shipping country.
Your Account
I have forgotten my password: what should I do?
If you have forgotten your password, just click on ‘Forgot Your Password?’ on the log-in drop down and follow the instructions.
Will my personal details stay safe?
Yes, we will keep your information confidential and it will only be used from our company’s marketing team and tools in order to improve your experience with us.